Practitioner Terms & Conditions

INFRMD is a digital technology and patient-navigation platform operated by [INSERT LEGAL ENTITY NAME], registration number [INSERT REGISTRATION NUMBER], with its principal place of business at [INSERT REGISTERED ADDRESS] ("INFRMD", "we", "us" or "our").

INFRMD provides technology designed to help individuals identify and connect with potentially appropriate healthcare practitioners based on information supplied by the individual, including their symptoms, location, preferences, requested services and other relevant information.

INFRMD may facilitate patient enquiries, practitioner discovery, matching, appointment requests, bookings, communications and related administrative services.

INFRMD is not itself a healthcare practitioner, medical practice, hospital, clinic or healthcare provider.

INFRMD does not provide diagnosis, treatment, medical advice or other healthcare services to patients through the Practitioner Services.

Unless the context indicates otherwise:

"Appointment" means a consultation or healthcare appointment between a Patient and Practitioner that has been arranged through, or materially facilitated by, the INFRMD Platform.

"Completed Appointment" means an Appointment where the Patient actually attends or participates in the scheduled consultation with the Practitioner, whether in person or remotely, and the Practitioner provides or commences the provision of professional healthcare services.

An Appointment will not ordinarily be regarded as a Completed Appointment where:

• the Patient cancels before the appointment;
• the Patient does not attend;
• the Practitioner cancels before the appointment;
• the Appointment is demonstrably fraudulent or generated through misuse of the Platform; or
• INFRMD agrees otherwise in writing.

"INFRMD Platform" means the INFRMD website, application, software, databases, systems, APIs, communication channels and associated services operated or made available by INFRMD.

"INFRMD Fee" means the fee payable by a Practitioner to INFRMD for a qualifying new Patient acquisition resulting in a Completed Appointment. The applicable INFRMD Fee will be displayed to the Practitioner or otherwise communicated before the Practitioner becomes liable for the applicable charge.

"Patient" means an individual seeking or receiving healthcare services through or following interaction with the INFRMD Platform.

"Practitioner" means an appropriately qualified and registered healthcare professional or healthcare practice approved by INFRMD to use the Practitioner Services.

"Practitioner Profile" means the professional profile displayed on the INFRMD Platform containing information supplied by or on behalf of the Practitioner.

"Practitioner Services" means the functionality made available by INFRMD to Practitioners, including, where applicable:

• creation and management of a Practitioner Profile;
• patient enquiries;
• patient matching;
• appointment requests;
• appointment booking;
• availability management;
• patient communications;
• practice information;
• analytics;
• administrative tools; and
• other functionality introduced by INFRMD from time to time.

"New Patient" means a Patient who has not previously received professional healthcare services from the relevant Practitioner or Practice and who is introduced to that Practitioner or Practice through the INFRMD Platform. INFRMD may establish reasonable rules for determining whether a Patient qualifies as a New Patient.

"Practice" means a healthcare business, clinic or organisation operating one or more Practitioner accounts.

To register as a Practitioner, you must:

1. be legally entitled to provide the healthcare services represented on your Practitioner Profile;
2. hold all registrations, licences, qualifications, permits and authorisations required to practise your profession in the relevant jurisdiction;
3. maintain any professional registration required by the applicable professional regulatory body;
4. provide accurate and complete information to INFRMD;
5. comply with all applicable laws, regulations and professional rules;
6. be authorised to accept these Practitioner Terms on behalf of any Practice you represent; and
7. comply with any verification requirements imposed by INFRMD.

For Practitioners practising in South Africa, this may include registration with the relevant professional council, including the Health Professions Council of South Africa ("HPCSA") where applicable.

INFRMD may verify registration information and may request evidence of qualifications, registration, professional indemnity insurance or other information reasonably required to verify eligibility.

The existence of a Practitioner Profile on INFRMD does not constitute an endorsement, accreditation or guarantee by INFRMD of the Practitioner.

You must provide information that is accurate, current and not misleading. This may include:

• full name;
• professional designation;
• professional registration number;
• qualifications;
• areas of clinical interest;
• services offered;
• practice address;
• geographical service area;
• consultation options;
• consultation fees;
• availability;
• contact details;
• professional profile information; and
• any other information reasonably required by INFRMD.

You must promptly update your information if it changes.

You must immediately notify INFRMD if:

• your professional registration expires, is suspended or is cancelled;
• you become subject to a restriction affecting your ability to practise;
• information on your Practitioner Profile becomes materially inaccurate;
• you cease providing a listed service; or
• you cease practising at a listed location.

INFRMD may suspend or remove a Practitioner Profile where information cannot be verified or appears to be inaccurate, misleading or materially incomplete.

You authorise INFRMD to display the information you provide for the purpose of helping Patients identify and select an appropriate Practitioner.

You are responsible for ensuring that your Practitioner Profile:

• accurately represents your qualifications and experience;
• does not contain misleading claims;
• does not make guarantees regarding clinical outcomes;
• does not falsely imply endorsement by INFRMD;
• complies with applicable advertising and professional requirements; and
• remains current.

INFRMD may edit formatting, layout, spelling, categorisation or presentation of profile information for consistency across the Platform.

INFRMD may remove information that it reasonably believes is inaccurate, inappropriate, misleading, unlawful or inconsistent with these Practitioner Terms.

INFRMD may use information supplied by Patients to facilitate potential matches between Patients and Practitioners.

Matching may take into account factors including:

• Patient location;
• Practitioner location;
• services offered;
• practitioner expertise;
• availability;
• appointment type;
• Patient preferences;
• stated symptoms or areas of concern;
• language preferences;
• price or consultation fee; and
• other information available through the Platform.

A match generated by INFRMD is a technology-assisted recommendation and not a clinical diagnosis or determination that a Practitioner is clinically appropriate for a Patient.

The Practitioner remains solely responsible for determining whether they are appropriately qualified and competent to assess and treat a particular Patient.

A Practitioner may decline a Patient where the Practitioner reasonably believes that the Patient falls outside their scope of practice or requires another level or type of care.

Where INFRMD provides triage, assessment or patient-navigation functionality, such functionality is intended to assist Patients in navigating healthcare options.

INFRMD may use structured questions, algorithms, software, artificial intelligence or other technology to process information supplied by Patients.

Such functionality does not replace:

• professional clinical assessment;
• diagnosis;
• physical examination;
• clinical reasoning;
• professional judgement;
• emergency medical services; or
• appropriate referral to another healthcare professional.

Practitioners acknowledge that information provided by Patients through the Platform may be incomplete, inaccurate or misunderstood.

The Practitioner must independently assess the Patient and must not rely solely on information, suggestions, classifications or recommendations generated by INFRMD.

The Practitioner is solely responsible for all professional healthcare services provided to a Patient. This includes responsibility for:

• clinical assessment;
• diagnosis;
• treatment;
• clinical decision-making;
• treatment planning;
• informed consent;
• clinical documentation;
• referrals;
• follow-up;
• communication with the Patient;
• professional confidentiality;
• maintaining appropriate professional boundaries;
• emergency escalation where appropriate; and
• compliance with applicable professional standards.

Nothing on the INFRMD Platform alters or transfers these responsibilities to INFRMD.

The Practitioner must exercise independent professional judgement at all times.

INFRMD does not direct or control the manner in which a Practitioner provides healthcare services.

The healthcare relationship established between a Practitioner and Patient is between those parties.

INFRMD is not a party to that healthcare relationship.

The Practitioner remains responsible for:

• providing professional services;
• charging and collecting professional fees, unless otherwise expressly agreed;
• issuing invoices where applicable;
• medical records;
• patient complaints relating to clinical services;
• refunds relating to professional services;
• professional indemnity;
• statutory compliance; and
• any other obligations arising from the Practitioner-Patient relationship.

Where INFRMD provides appointment-booking functionality, the Practitioner is responsible for maintaining accurate availability.

The Practitioner must:

• keep availability reasonably up to date;
• honour confirmed appointments;
• provide reasonable notice when cancelling appointments;
• promptly notify Patients where appointments need to be changed;
• avoid accepting overlapping bookings; and
• use reasonable efforts to minimise cancellations and no-shows.

Where a Practitioner uses an external booking or calendar system integrated with INFRMD, the Practitioner authorises INFRMD to exchange the information reasonably required to facilitate availability and booking functionality.

INFRMD does not guarantee that third-party calendars or booking systems will remain available, accurate or compatible with the Platform.

INFRMD may operate a patient-acquisition model under which Practitioners are not required to pay a recurring subscription fee for basic access to the Platform.

Instead, INFRMD may charge an INFRMD Fee for qualifying new Patients introduced through the Platform.

The applicable fee, if any, will be communicated to the Practitioner before the relevant commercial arrangement takes effect.

Unless otherwise agreed, the INFRMD Fee is payable once per New Patient for the first qualifying Completed Appointment.

No INFRMD Fee will ordinarily apply to subsequent consultations with the same Patient.

INFRMD may introduce alternative commercial arrangements, including subscription plans, promotional packages, enhanced services or other pricing models, subject to reasonable notice and the applicable terms.

An INFRMD Fee becomes payable when:

1. the Patient qualifies as a New Patient;
2. the Patient was introduced through the INFRMD Platform or a qualifying INFRMD channel;
3. the Patient books an Appointment with the Practitioner; and
4. the Appointment becomes a Completed Appointment.

INFRMD may use Platform records, booking information and reasonable supporting evidence to determine whether an INFRMD Fee is payable.

A Practitioner may dispute an INFRMD Fee where the Practitioner reasonably believes that the charge is incorrect.

Disputes should be submitted within 14 days of the applicable invoice or charge and should include reasonable supporting information.

Unless otherwise specified:

Patient cancellation — no INFRMD Fee will be charged where a Patient cancels before the appointment and does not receive the professional service.

Patient no-show — no INFRMD Fee will ordinarily be charged where a Patient does not attend the appointment.

Practitioner cancellation — no INFRMD Fee will be charged where the Practitioner cancels before the appointment and the Patient does not receive the professional service.

Appointment partially completed — where a consultation commences and professional services are provided, INFRMD may regard the Appointment as a Completed Appointment even if the consultation ends earlier than originally scheduled.

INFRMD may make reasonable adjustments to these rules to address abuse, repeated cancellations or unusual circumstances.

INFRMD may invoice Practitioners periodically or process fees using an authorised payment method.

Unless otherwise agreed:

• invoices are payable within 14 days;
• applicable taxes will be charged where legally required;
• Practitioners are responsible for providing accurate billing information;
• overdue amounts may result in suspension of Platform functionality; and
• INFRMD may recover reasonable costs associated with unpaid amounts, subject to applicable law.

Where an automated payment method is used, the Practitioner authorises INFRMD or its authorised payment provider to process amounts properly due under these Practitioner Terms.

The Practitioner remains responsible for determining and meeting their own tax obligations arising from professional healthcare services.

INFRMD will account for taxes applicable to INFRMD's own services as required by law.

Where INFRMD is required to issue tax invoices, VAT invoices or other documentation, these will be provided in accordance with applicable law.

The Practitioner is responsible for determining the fees charged for professional services, subject to applicable law, professional requirements and any information displayed on the INFRMD Platform.

Where consultation fees are displayed on INFRMD, the Practitioner must ensure that those fees are accurate.

The Practitioner must not knowingly advertise a price through INFRMD that is materially different from the price ordinarily charged for the relevant service without clearly explaining the applicable conditions.

INFRMD does not guarantee:

• a minimum number of Patients;
• a minimum number of bookings;
• a minimum number of Completed Appointments;
• any particular revenue;
• search ranking;
• profile visibility;
• geographic coverage; or
• any particular clinical or commercial outcome.

Patient demand may vary according to location, season, search behaviour, competition, pricing, availability and other factors outside INFRMD's control.

The Practitioner must comply with all applicable laws, regulations, professional rules, ethical requirements and standards applicable to their profession.

For South African Practitioners, this includes applicable requirements of the relevant professional regulatory authority, including the HPCSA where applicable.

The Practitioner is responsible for ensuring that all advertising, professional claims, qualifications, designations, services and communications displayed through or connected to the Platform comply with applicable professional requirements.

INFRMD may remove content or suspend accounts where it reasonably believes that content or conduct may breach applicable law, professional requirements or these Practitioner Terms.

INFRMD is intended to provide technology, patient-navigation, discovery, matching, booking and administrative services.

The INFRMD Fee is consideration for the use of those Platform services and is not intended to purchase, influence or guarantee a clinical referral or clinical decision.

Practitioners remain free to exercise independent professional judgement regarding whether to accept, assess, treat or refer a Patient.

Nothing in these Practitioner Terms requires a Practitioner to accept a Patient or provide treatment that the Practitioner considers clinically inappropriate.

The Practitioner must notify INFRMD if they reasonably believe that any aspect of the Platform or commercial arrangement conflicts with a professional or legal obligation applicable to them.

Practitioners may communicate with Patients regarding appointments and professional services using functionality made available through INFRMD.

Practitioners must use Patient information only for legitimate purposes connected with:

• the requested healthcare service;
• appointment administration;
• clinical care;
• follow-up;
• legally permitted communications; or
• another purpose permitted by applicable law and the relevant Patient consent.

Practitioners must not use information obtained through INFRMD to send unrelated marketing communications unless they have a lawful basis and any required consent.

The parties acknowledge that healthcare information may constitute special personal information under applicable South African data-protection law.

Each party must comply with applicable data-protection legislation, including the Protection of Personal Information Act 4 of 2013 ("POPIA") where applicable.

The parties will determine their respective roles in relation to specific processing activities according to the nature of the processing.

The Practitioner remains responsible for the lawful processing, protection and retention of Patient information under the Practitioner's control.

The Practitioner must implement reasonable technical and organisational measures to protect Patient information against:

• loss;
• unauthorised access;
• unauthorised disclosure;
• alteration;
• destruction; and
• other unlawful processing.

The Practitioner must not download, export, copy or retain Patient information obtained through INFRMD except where reasonably necessary for lawful healthcare, administrative, regulatory or record-keeping purposes.

Any suspected data breach involving Patient information obtained through INFRMD must be reported to INFRMD without undue delay and, where reasonably possible, within 24 hours of becoming aware of the incident.

Nothing in these Practitioner Terms limits any statutory obligation relating to notification of a data breach.

INFRMD may collect and process information about Practitioners for purposes including:

• creating and maintaining Practitioner accounts;
• verifying professional credentials;
• operating the Platform;
• processing payments;
• providing patient-matching services;
• communicating with Practitioners;
• improving the Platform;
• preventing fraud;
• complying with legal obligations; and
• analysing Platform performance.

Practitioner information will be handled in accordance with the INFRMD Privacy Policy.

The Practitioner remains responsible for maintaining professional and clinical records as required by applicable law and professional standards.

INFRMD does not guarantee that the Platform constitutes a legally compliant clinical record system for the Practitioner.

Where INFRMD stores Patient information or appointment information, the Practitioner remains responsible for ensuring that any legally required clinical records are maintained appropriately.

INFRMD may use artificial intelligence, machine learning, automated decision-support, natural language processing or other automated technologies.

Such technologies may be used for purposes including:

• patient navigation;
• information classification;
• matching;
• content generation;
• administrative automation;
• search;
• communication; and
• Platform improvement.

Automated outputs may contain errors, omissions or inaccuracies.

Practitioners must not treat automated information supplied by INFRMD as a substitute for professional clinical judgement.

INFRMD may integrate with third-party services including:

• payment providers;
• calendar systems;
• booking systems;
• communication providers;
• analytics services;
• hosting providers;
• authentication providers; and
• other technology providers.

Third-party services may be subject to separate terms and privacy policies.

INFRMD does not guarantee the availability, accuracy, security or continued compatibility of any third-party service.

Practitioners are responsible for keeping login credentials secure.

You must not:

• share your account credentials;
• allow unauthorised persons to access your account;
• impersonate another Practitioner;
• create fraudulent accounts;
• access another user's account; or
• attempt to circumvent Platform security.

You must notify INFRMD promptly if you suspect unauthorised access to your account.

You are responsible for activity occurring through your account unless caused by a security failure attributable to INFRMD.

A Practitioner must not use the Platform to:

• provide false or misleading information;
• impersonate another person;
• misrepresent qualifications;
• advertise services outside their scope of practice;
• upload unlawful or infringing material;
• abuse, harass or discriminate against Patients or other users;
• misuse Patient information;
• attempt to obtain unauthorised access to the Platform;
• interfere with Platform functionality;
• introduce malicious code;
• scrape or systematically extract Platform data without authorisation;
• create fraudulent appointments;
• manipulate reviews or ratings;
• generate artificial bookings;
• circumvent legitimate Platform fees through deceptive conduct; or
• engage in any conduct that may reasonably damage the integrity of the INFRMD Platform.

Where INFRMD has introduced a Patient to a Practitioner through the Platform, the Practitioner must not deliberately circumvent the Platform for the purpose of avoiding a legitimately payable INFRMD Fee.

This does not prevent a Patient and Practitioner from continuing their professional relationship independently after an appropriate Patient-Practitioner relationship has been established.

INFRMD will not charge an INFRMD Fee indefinitely for subsequent professional services merely because a Patient was originally introduced through INFRMD, unless the parties expressly agree otherwise.

The purpose of this provision is to prevent deliberate manipulation of the Platform acquisition process, not to restrict legitimate professional relationships.

INFRMD may allow Patients to provide ratings or reviews of Practitioners.

Practitioners must not:

• create or commission fake reviews;
• manipulate ratings;
• threaten or improperly influence Patients regarding reviews;
• offer incentives for positive reviews; or
• disclose confidential Patient information in response to a review.

INFRMD may moderate or remove reviews where reasonably necessary to address fraud, abuse, privacy concerns, unlawful content or other legitimate Platform concerns.

INFRMD does not guarantee the accuracy of Patient reviews.

All intellectual property rights in the INFRMD Platform, including software, design, branding, trademarks, databases, functionality, content and technology, remain the property of INFRMD or its licensors unless expressly stated otherwise.

The Practitioner retains ownership of original information and materials supplied by the Practitioner, subject to the licence granted below.

The Practitioner grants INFRMD a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, format, adapt and distribute Practitioner-provided content solely to the extent reasonably required to:

• operate the Platform;
• create and display the Practitioner Profile;
• market the Practitioner through INFRMD;
• provide matching and booking services;
• improve the Platform; and
• perform INFRMD's contractual obligations.

The Practitioner warrants that they have the right to provide such material to INFRMD.

Practitioners may not use the INFRMD name, logo, trademarks or branding outside the Platform without prior written permission.

INFRMD may identify a Practitioner as a participating Practitioner in marketing or Platform materials, subject to applicable professional advertising requirements.

Each party must keep confidential information received from the other party confidential and must not disclose it except:

• as required to perform its obligations;
• with appropriate consent;
• where required by law;
• to professional advisers or service providers who are subject to appropriate confidentiality obligations; or
• where otherwise permitted by these Practitioner Terms.

Confidentiality obligations do not apply to information that is publicly available without breach of these Practitioner Terms.

INFRMD will use reasonable efforts to maintain the availability of the Platform.

However, the Platform may occasionally be unavailable because of:

• maintenance;
• upgrades;
• technical failures;
• third-party failures;
• cybersecurity incidents;
• telecommunications failures;
• power failures;
• regulatory requirements; or
• circumstances beyond INFRMD's reasonable control.

INFRMD does not guarantee uninterrupted or error-free operation.

INFRMD may modify, improve, remove or introduce Platform features from time to time.

Where a change materially affects a Practitioner, INFRMD will provide reasonable notice where practicable.

Certain features may be subject to additional terms.

INFRMD may temporarily suspend a Practitioner account where reasonably necessary to:

• protect Patients;
• investigate suspected misconduct;
• investigate fraud;
• address security concerns;
• verify professional registration;
• address non-payment;
• investigate a potential breach of these Practitioner Terms; or
• comply with legal or regulatory requirements.

Where reasonably practicable, INFRMD will notify the Practitioner of the reason for suspension.

A Practitioner may terminate their account by providing notice through the Platform or contacting INFRMD.

INFRMD may terminate or permanently suspend a Practitioner account where:

• the Practitioner materially breaches these Practitioner Terms;
• the Practitioner provides materially false information;
• professional registration is suspended or cancelled;
• the Practitioner engages in fraudulent or abusive conduct;
• the Practitioner repeatedly fails to honour appointments;
• the Practitioner materially misuses Patient information;
• the Practitioner fails to pay amounts properly due; or
• continued participation creates a material legal, regulatory, security or reputational risk for INFRMD.

Termination does not affect obligations that arose before termination.

Any outstanding INFRMD Fees remain payable.

Upon termination:

• the Practitioner Profile may be removed;
• future bookings may be cancelled or transferred;
• Platform access may cease;
• outstanding amounts remain payable;
• confidentiality obligations continue;
• applicable data-protection obligations continue; and
• provisions intended to survive termination will remain effective.

INFRMD may retain information where required or permitted by law, legitimate record-keeping requirements, dispute resolution, fraud prevention or other lawful purposes.

To the maximum extent permitted by law, INFRMD does not warrant that:

• the Platform will always be available;
• every Patient match will be clinically appropriate;
• every Patient will provide accurate information;
• every Patient will attend an appointment;
• a Practitioner will receive a particular number of Patients;
• information generated by automated systems will always be accurate; or
• the Platform will produce a particular commercial outcome.

INFRMD provides technology and patient-navigation services and does not provide healthcare services.

To the maximum extent permitted by applicable law, INFRMD will not be liable for:

• clinical treatment provided by a Practitioner;
• clinical decisions;
• diagnosis;
• treatment outcomes;
• professional negligence;
• Patient-Practitioner disputes;
• Practitioner misconduct;
• inaccurate information supplied by a Patient or Practitioner;
• loss caused by a third-party service;
• loss resulting from unauthorised access caused by the Practitioner's failure to secure their account; or
• indirect, consequential or special loss arising from use of the Platform.

Nothing in these Practitioner Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the extent permitted by law, the Practitioner indemnifies INFRMD against claims, losses, liabilities, damages, costs and reasonable legal expenses arising from:

• the Practitioner's professional services;
• clinical negligence or misconduct;
• breach of applicable professional requirements;
• inaccurate or misleading Practitioner information;
• unlawful use of Patient information by the Practitioner;
• breach of these Practitioner Terms; or
• infringement of third-party intellectual property rights through Practitioner-provided content.

This indemnity does not apply to the extent that the relevant loss was caused by INFRMD's own unlawful conduct, negligence or wilful misconduct.

Practitioners are responsible for maintaining appropriate professional indemnity insurance where required by law, their professional body, an employer, insurer or applicable professional standards.

INFRMD does not provide professional indemnity insurance to Practitioners.

INFRMD may assist with administrative communication regarding bookings, but it is not responsible for resolving clinical disputes between Practitioners and Patients.

Clinical complaints should ordinarily be directed to the Practitioner or Practice concerned and, where appropriate, the relevant professional regulatory body.

INFRMD may investigate Platform-related complaints where they concern:

• fraudulent activity;
• inappropriate Platform conduct;
• privacy breaches;
• booking issues;
• misleading Practitioner information; or
• other matters within INFRMD's reasonable control.

Complaints relating to INFRMD's Platform services should be submitted to:

Email: hello@infrmdmsk.com. Address: [INSERT REGISTERED ADDRESS].

INFRMD will use reasonable efforts to acknowledge and investigate complaints within a reasonable period.

The Practitioner agrees that INFRMD may communicate electronically, including by:

• email;
• SMS;
• Platform notifications;
• WhatsApp or similar communication channels where enabled; and
• other electronic methods.

Electronic communications may include:

• appointment notifications;
• account notices;
• billing information;
• Platform updates;
• security notices;
• regulatory notices; and
• other communications reasonably necessary to operate the Practitioner account.

INFRMD may send Practitioners service-related communications necessary to operate the account.

Marketing communications will be handled in accordance with applicable law and the INFRMD Privacy Policy.

Practitioners may opt out of non-essential marketing communications where applicable.

INFRMD may update these Practitioner Terms from time to time.

Where an amendment materially affects the Practitioner's rights or obligations, INFRMD will provide reasonable notice where required by law.

Continued use of the Practitioner Services after the effective date of amended terms constitutes acceptance of the amended terms, to the extent permitted by law.

If the Practitioner does not accept a material amendment, the Practitioner may terminate their account before the amendment takes effect.

The Practitioner may not transfer or assign their rights or obligations under these Practitioner Terms without INFRMD's prior written consent.

INFRMD may assign or transfer its rights and obligations as part of a restructuring, merger, acquisition, sale of assets or similar corporate transaction, subject to applicable law.

Nothing in these Practitioner Terms creates:

• an employment relationship;
• partnership;
• joint venture;
• agency relationship;
• franchise relationship; or
• fiduciary relationship

between INFRMD and the Practitioner.

The Practitioner operates independently.

The Practitioner has no authority to represent that they are an employee, agent or representative of INFRMD.

Neither party will be liable for failure or delay in performing an obligation caused by circumstances beyond that party's reasonable control, including:

• natural disasters;
• severe weather;
• power failures;
• telecommunications failures;
• cyberattacks;
• government action;
• regulatory intervention;
• strikes;
• civil unrest;
• war; or
• failure of third-party infrastructure.

These Practitioner Terms are governed by the laws of the Republic of South Africa.

Subject to any mandatory jurisdiction or dispute-resolution requirements imposed by applicable law, the parties submit to the jurisdiction of the South African courts.

If any provision of these Practitioner Terms is found to be invalid, unlawful or unenforceable, that provision will be severed or modified to the minimum extent necessary, and the remaining provisions will continue in effect.

These Practitioner Terms, together with:

• the INFRMD Privacy Policy;
• applicable Platform policies;
• applicable fee schedules;
• any additional terms accepted by the Practitioner; and
• any written agreement between INFRMD and the Practitioner,

constitute the agreement between INFRMD and the Practitioner concerning the Practitioner Services.

If there is a conflict between documents, the following order will apply unless otherwise expressly stated:

1. a specific written agreement between INFRMD and the Practitioner;
2. applicable additional service terms;
3. these Practitioner Terms; and
4. the INFRMD Privacy Policy, in respect of privacy matters.

INFRMD

Legal entity: [INSERT LEGAL ENTITY NAME]. Registration number: [INSERT REGISTRATION NUMBER]. Physical address: [INSERT REGISTERED ADDRESS].

Email: hello@infrmdmsk.com. Website: www.infrmdmsk.com

By selecting "I agree", registering for an INFRMD Practitioner account, or using the Practitioner Services, the Practitioner confirms that:

1. they have read and understood these Practitioner Terms;
2. they agree to be legally bound by these Practitioner Terms;
3. all information supplied to INFRMD is accurate and current;
4. they are appropriately qualified and authorised to provide the professional services listed on their Practitioner Profile;
5. they will maintain all required professional registrations and authorisations;
6. they will comply with applicable legislation and professional requirements;
7. they understand that INFRMD is a technology and patient-navigation platform and not a healthcare provider;
8. they remain responsible for all clinical decisions and professional services;
9. they understand the applicable INFRMD Fee structure;
10. they agree to the processing of information in accordance with the INFRMD Privacy Policy and applicable data-protection law; and
11. they will promptly notify INFRMD of any material change affecting their eligibility or ability to provide the services represented on the Platform.

By accepting these Practitioner Terms, you confirm your agreement to the above.