Get the right patients, not just more enquiries.
INFRMD triages MSK patients for free, works out what they actually need, and connects them to the right practitioner — with their story already structured.
You receive clinically appropriate patients and a concise pre-consultation summary of their symptoms, history, function, goals and concerns. Know your patient before they walk through the door.
Pre-consultation summary
John Smith
Right knee pain
Appointment
10:30 today
- Main complaint
- Anterior right knee pain for 3 months.
- Onset
- Gradual, following an increase in running volume.
- Pattern
- Worse with loaded knee flexion; settles with rest.
- Functional limitations
- Running >5 km · Stairs · Squatting
- Patient goal
- “I want to return to running without worrying about damaging my knee.”
- Patient concern
- “Do I need an MRI?”
- Relevant factors
- Increased training load · Poor sleep · High work stress
- Areas to explore
- Training load · Previous injury · Sleep/recovery · Patient expectations
Your patient has already been thinking about their problem. Why shouldn't you know what they've been thinking about?
New patients often arrive with a complicated story. What happened, when it started, what makes it worse, what they've tried, what they're worried about and what they want to achieve.
Getting that information is important — but gathering it can take valuable consultation time.
INFRMD structures that information before the appointment, giving you a concise starting point for your clinical assessment.
Where your patients come from.
Patients arrive at INFRMD with an MSK problem, complete a free structured triage, and are matched to a practitioner suited to what they actually need — by clinical fit first, then location and availability.
Clinically triaged first
Every patient completes a structured triage built on a clinician-reviewed ruleset before they see a practitioner list. People who need urgent or medical care are directed there instead.
Matched, not broadcast
Patients are shown practitioners whose profession, clinical focus, location and availability actually fit their presentation — not a paid-placement list.
Arriving prepared
A confirmed booking triggers a secure pre-consultation intake, so the patient's story reaches you before the appointment.
INFRMD never sacrifices clinical suitability for proximity. A patient is only matched to you when your profession, clinical focus and availability fit their presentation.
Four steps, before the consultation begins
Patient books
The patient books an appointment with your practice.
INFRMD sends the intake
The patient receives a secure link to complete their structured MSK intake before the appointment.
Patient tells their story
The patient provides information about their symptoms, history, function, goals, concerns and relevant contributing factors.
You receive the pre-consultation summary
INFRMD organises the information into a concise summary before you see the patient.
More than a digital intake form.
INFRMD does not simply move a paper form online. The patient's answers are organised around their presenting complaint so the summary is usable in the first minute of the consultation.
Structured MSK history
Relevant information is organised around the patient's presenting complaint.
Functional impact
See what the patient is struggling to do.
Patient goals
Understand what the patient wants to achieve.
Patient concerns
See what is worrying the patient before the consultation.
Lifestyle & recovery factors
Relevant factors such as sleep, stress, activity and training can be identified.
Consultation prompts
Potential areas worth exploring can be surfaced from the patient's responses.
INFRMD does not replace your clinical assessment or clinical judgement. It helps you start the consultation better informed.
This is what you receive before seeing your patient.
A worked example of an INFRMD pre-consultation summary. Move through the sections the way you would before a consultation.
Pre-consultation summary
John Smith
Right knee pain
Appointment
10:30 today
- Main complaint
- Anterior right knee pain for 3 months.
- Onset
- Gradual, following an increase in running volume.
- Pattern
- Worse with loaded knee flexion; settles with rest.
Core MSK regions at launch
The initial practitioner intake supports the five most common MSK presentations. Further regions and presentations can be added over time.
Start the consultation with the story already organised.
Better prepared
Know the patient's main complaint, history, goals and concerns before they arrive.
Less administrative friction
Patients complete the intake before the consultation rather than spending valuable consultation time working through basic history.
More focused conversations
Use the patient's goals and concerns as a starting point for your clinical assessment.
Set it once. Let INFRMD handle the rest.
Designed to reduce the administrative work around collecting patient information.
- 1Patient books
- 2INFRMD sends the MSK intake
- 3Patient completes it
- 4You are notified
- 5Pre-consultation summary appears in your INFRMD dashboard
No monthly subscription. Pay only for patients you actually see.
Your INFRMD profile is free. You pay R49 once per new patient, only when the appointment is completed — never for enquiries, cancellations or no-shows.
- Verified practitioner profile in the INFRMD directory — free
- Matched patient referrals from free MSK triage — no fee for enquiries
- Online booking with your own availability and locations
- Structured pre-consultation intake for every confirmed booking
- R49 once per new patient, only on a completed first appointment
There is no monthly subscription and no fee for repeat visits with the same patient. See the full fee schedule.
INFRMD for patients
Understand your pain.
Patients can access INFRMD directly for the existing patient-facing assessment products.
For patientsINFRMD for practitioners
Understand your patient.
Practices can use INFRMD to collect structured MSK information from their patients before appointments.
Explore INFRMD PracticeDesigned around the clinical conversation.
INFRMD is designed to support the practitioner-patient relationship — not replace it.
Your patient's responses provide context. Your examination, clinical reasoning and professional judgement remain central to the consultation.
Designed for MSK practitioners
- Physiotherapists
- Sports physiotherapists
- Chiropractors
- MSK-focused medical practitioners
Initial positioning is focused on MSK practice. Additional professions may be supported over time.
Practitioner questions
Know your patient before the consultation.
Give your patients a better way to tell their story — and give yourself a better starting point for the consultation.