INFRMD
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Contact us

Use the address that matches your enquiry so it reaches the right person quickly.

Last updated: 11 August 2026

Contact points

General enquiries

hello@infrmdmsk.com

Questions about INFRMD, your account or how the review works.

Privacy requests

privacy@infrmdmsk.com

Access, correction, export, erasure or objection requests.

Data protection officer

dpo@infrmdmsk.com

Escalations and formal data protection complaints.

Security disclosure

security@infrmdmsk.com

Report a suspected vulnerability or security concern.

Clinical governance

clinical@infrmdmsk.com

Concerns about the clinical content of a report.

Billing

billing@infrmdmsk.com

Payments, receipts and refund questions.

Response times

We aim to acknowledge general enquiries within two working days. Privacy requests are answered within 30 days, as required under GDPR and POPIA. Suspected security issues are triaged as a priority.

Emergencies

INFRMD is not an emergency service and messages are not monitored around the clock. If you have severe or rapidly worsening symptoms, contact your local emergency number or go to your nearest emergency department.

Automated email

Transactional emails are sent from no-reply@infrmdmsk.com. Replies to that address are not monitored — use one of the contact points above instead.